Real systems. Real problems.
I turn business and technical issues into practical solutions.
Hi, I’m
Musa Alhashedy
IT Support Engineer • Oracle ERP • Web Systems
I solve business-system problems, support users, improve reports, and build web solutions with a practical, people-first approach.
Share your AnyDesk ID so I can check it 🙂
AnyDesk
AnyDesk ID
123 456 789
remote support, but human
Clear support, human communication.
I explain clearly, listen carefully, and keep users informed.
The small things matter.
A report alignment, a printer setting, or one odd query result can change the whole outcome.
Selected projects
Things I’ve built.
A small selection of real projects.
Web Project
FCIT Digital Platform
A comprehensive bilingual university platform integrating news, events, announcements, and academic services into an interactive digital experience, supported by a dynamic content management system.
PHP
MySQL
JavaScript
AJAX
Business Website
National Company Website
A company profile website built with WordPress to present business information and services through a clean, organized, and easy-to-navigate layout.
WordPress
PHP
JavaScript
Experience
A CV, but with context.
The useful part is what I learned while solving real problems, supporting people, and building systems.
Jan 2026 — Present
Technical Support Engineer
Ultimate Solutions for Computer Business
- Provide technical support for ONYX ERP, including installation, configuration, ticket resolution, transaction posting, and e-invoicing synchronization.
- Develop and customize Oracle Reports, troubleshoot database issues, and optimize queries using SQL and PL/SQL.
- Troubleshoot printing systems and local/cloud connectivity, deliver remote technical support, and document technical solutions.
May 2025 — Present
Volunteer / Technical Support
Alakhar Center for Peace and Development
- Provide technical support to employees, diagnosing and resolving hardware, software, and application issues to ensure efficient daily operations.
- Manage website administration and content updates, organize data, and optimize digital workflows while following information security best practices.
- Diagnose and resolve technical issues to ensure business continuity and enhance user experience.
Aug 2025
Technical Support Intern
Yemen Company for Industry and Commerce — HSA Group
- Assisted in diagnosing and resolving technical issues, maintaining computer systems, and configuring operating systems and software to ensure workplace readiness.
- Supported IT device and network administration, including domain environments, user accounts, and peripheral devices.
- Assisted with IT support ticket management and operational troubleshooting, gaining hands-on experience with surveillance and attendance management systems.
Jan 2025
Banking Intern
Yemen Bank for Reconstruction and Development
- Completed practical training across multiple banking departments, gaining exposure to banking operations, financial services, and operational procedures.
- Assisted with data and document verification, customer service, and IT support, including basic technical troubleshooting.
- Gained hands-on experience with the Temenos core banking system, developing an understanding of banking transactions and operational data management.
2021 — 2024
University Software Projects
Taiz University — FCIT
- Built web projects with PHP/MySQL including multilingual pages, news, and events sections.
- Worked on .NET and Flutter apps for student-focused systems and small productivity tools.
- Improved debugging, structure, and UI thinking through practical academic teamwork.
Tech notes
Things worth writing down.
Short notes from real problems I run into repeatedly.
01
Oracle Reports
Exporting Oracle Reports to Excel
Clean headings, rows, totals, triggers, and avoiding strange exported output.
02
Oracle / SQL
Serial numbers in Oracle Reports
Joins, duplicate serials, report groups, and checking whether the data actually exists.
03
Printing / Support
When printing looks different from PDF
Page sizes, margins, frames, printer drivers, and printable areas.
Contact
Have a problem worth solving?
Or just want to say hi. Both are valid.